Privacy policy
MATCHBOOTS is committed to protecting the privacy of its Customers and Users who, by accepting this Privacy Policy, guarantee and declare that the personal data they provide belong to them and are true, accurate and up to date.
The rules set out in this Privacy Policy complement the provisions regarding the protection and processing of personal data set out in contracts between MATCHBOOTS and third parties, as well as the rules set out in the Terms and Conditions of Competitions and/or Campaigns, which are duly publicised on the website.
- Responsibility for Treatment
Without prejudice to the remaining content of this Privacy Policy, MATCHBOOTS is the entity responsible for the treatment of your personal data and ensures that they are treated in a lawful, fair and transparent manner, in accordance with the provisions of the national legislation in force, namely the General Data Protection Regulation (Regulation EU No. 2016/679 of the European Parliament and of the Council of 27 April 2016).
MATCHBOOTS is available to provide any information or clarify any questions regarding the collection, processing or protection of personal data, as well as regarding your rights, as the data subject, in that order you may send your questions to:
Telephone: (351) 915 264 550
E-mail: contact@matchboots.com
- Data Collection
The personal data collected directly from the respective holder shall always be subject to prior consent and provision of all legally required information.
On the other hand, when collection is the result of compliance with a legal obligation or a contract, this consent may be waived.
The collection of occurs, in writing or through the website, with the consent of the holder. As a rule, personal data is collected when the User or Client interacts with the services or campaigns.
Some personal data is mandatory and, in the event of lack or insufficiency of such data, MATCHBOOTS will not be able to make available the product or service in question, and Customers will be informed of the mandatory nature of the provision of the data.
Unfortunately, refusal to provide us with some personal data may prevent us from processing your request to purchase products or to provide other services on this website.
The following personal data is collected:
- Personal data: name, email address, address, credit card number or other available means of payment, as well as all elements that are essential for processing your order, purchasing the products or providing other services.
- Customer History: for purposes of communicating and customizing our product offerings, services, promotional or advertising campaigns, we store information about products purchased, dates of purchase, contacts with our support department, campaign/response history, complaint history and responses to customer satisfaction surveys, as well as other metrics to support our customer service.
- Cookies: we use cookies to store information such as your personal preferences when you visit our website. This may include a simple pop-up, or a link to the various services we provide. However, you can turn off your cookies in your browser options or by making changes to anti-virus program tools. However, this may alter the way you interact with our website (or others). It may also affect or not allow you to log in to our website, programs, or other websites on the Internet.
- Automatic information through apps, website and social media: we may automatically collect information contained in browsing and usage logs. Log information includes your IP address, your ISP, your browser, the time of your visit and which pages you visit within our website, behaviour within the applications and website, location information if permitted, as well as other statistics.
- To send a gift to a friend, or when a User wishes to recommend to a friend a service provided on this website, we may also have access to third parties personal data (name, contact and address), which are disclosed by Users or Customers. The processing of this data is based on the pursuit of MATCHBOOTS legitimate interests.
- Use of Personal Data
Your personal data may be disclosed to natural or legal persons for:
- Provision of electronic payment services, through credit/debit cards;
- Processing product sales;
- Sorting, packing and shipping products;
- Resolving problems related to the sale of products;
- Collecting payments;
- Creating marketing campaigns, involving duly identified partners, where you have given us your consent;
- Processing exchanges and returns.
Your personal data may also be communicated to judicial, fiscal and regulatory authorities for compliance with legal obligations, before the express request of those authorities.
- Conservation of Personal Data
MATCHBOOTS keeps your data for the period necessary for the purpose for which it was collected. Once the maximum storage period has elapsed, your personal data will be irreversibly anonymised (anonymised data may be retained) or will be securely destroyed.
In order for us to provide you with the best possible customer service and for marketing purposes, your personal data is kept for a maximum of 5 years from the date of collection or renewal of your consent, provided that you have not withdrawn your consent within this period.
As for the data we receive from third parties, they will only be kept for as long as is necessary within the scope of the purpose for which they were collected, and will subsequently be destroyed in a secure manner.
- Personal data of children under 16
No personal data relating to children under 16 will be processed and no order placed online by them will be recognised. If we discover that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.
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Users under the age of 16: If you have registered as such, we inform you that we will collect your date of birth and store it, as well as your name and other data you have given us during registration and browsing. In this way we can ensure that we handle your data appropriately and in line with our policy, however, during the period that you are under 16 we will not send any marketing communications or share your details with our business partners.
Users aged between 13 and 15: If you want to register on our website, you must first inform your parent or legal guardian that you wish to register on our digital platforms and obtain their consent.
Users under the age of 13: If you want to register on our website, you must inform us of your name, e-mail address, country and date of birth. Our system will ask for the name and email address of your parents or guardian. We will send them an email to make them aware of your request and ask for their consent, who will need to confirm that they are empowered to provide this consent.
MATCHBOOTS can’t be held responsible for the possible provision of false information by minors, particularly with regard to their age at the time of registering on this website.
- Data protection
MATCHBOOTS states that it takes all security measures to protect your personal data, with periodic internal reviews of collection, storage and processing practices, as well as physical security measures to protect against unauthorised access to systems where we store personal data.
However, no Internet or e-mail transmission is ever completely secure or error-free. E-mails sent to or from our services may not be secure. Therefore, you should take special care in selecting the information you send by e-mail and other digital channels. We advise you to keep your devices for accessing our website and other services always up to date and with protection systems.
- Rights of data subjects
The holders of personal data, collected by MATCHBOOTS, may access their data (upon request) and all information concerning the respective processing operations; obtain rectification of their personal data; request the deletion of their personal data, provided that they are not necessary for the purpose for which they were collected and/or for compliance with any legal obligations and demand, in certain cases, the limitation of their treatment; oppose their use for marketing and/or advertising purposes; enjoy data portability and to receive a copy of the data concerning them; and withdraw their consent for data treatment.
- Final Provisions
As the holder of personal data and in the event of a violation of the same, you have the right to lodge a complaint in the supervisory authority, i.e. the National Commission for Data Protection (CNPD), and thus to appeal to the courts.
The present Privacy Policy is always under revision and, as such, it may be altered whenever deemed appropriate and necessary. For this reason, we recommend that you check this page whenever you visit this website.